Clarix Technologies, Inc. | Adobe Authorized Reseller | Web Conferencing, eLearning and Teleconferencing Solutions Provider

Frequently Asked Questions

What is Adobe Acrobat Connect Pro ?

Adobe Acrobat Connect Pro software is the complete web communications solution that enables live, interactive web meetings, virtual classes, on-demand presentations and courses, and group collaboration. It allows organizations to effectively share a wide range of content, including Microsoft PowerPoint slides, live and recorded video, Adobe® Flash content, live screen sharing, application sharing, audio, and multiuser text chat. Running on ubiquitous Adobe Flash Player software, already installed on more than 98% of Internet-enabled desktops, Acrobat Connect Pro enables easy access to live sessions with no software downloads.

Who should use the Adobe Acrobat Connect Pro solution?

Any professionals who want to their organization to train, communicate, or collaborate with people online, including:

eLearning professionals and line-of-business managers, such as VPs of sales, who are responsible for training their own teams
Marketing and sales managers
IT directors, VPs, and CIOs who want to consolidate web conferencing costs and control across the extended enterprise

Is the Adobe Acrobat Connect Pro solution extensible?

Yes, the Adobe Acrobat Connect Pro system enables IT professionals and developers to support and extend the functionality of Acrobat Connect Pro through the following capabilities:

Directory services integration: Acrobat Connect Pro Server supports out-of-the-box integration with an organization's existing user management system directory (Active Directory, LDAP), reducing application management costs by enabling you to manage users and groups in a single location.

Single sign-on: Acrobat Connect Pro Server supports single sign-on, supporting direct integration with corporate authentication systems to provide a virtually seamless experience for end users by eliminating the need for multiple user names and password prompts.

Comprehensive APIs and SDKs: Organizations can use the comprehensive web services framework in Acrobat Connect Pro Server to integrate with existing enterprise applications and systems such as enterprise portals and CRM or ERP systems. Developers can also extend the capabilities of Acrobat Connect Pro through the Collaboration Builder SDK, which enables them to enhance web communication experiences through interactive applications.

Is Adobe Acrobat Connect Pro scalable?

Yes. Acrobat Connect Pro Server offers support for single-server or clustered environments, providing reliable redundant deployment for organizations small and large supporting up to 1,500 users in a single meeting. Acrobat Connect Pro Edge servers help reduce bandwidth and improve delivery for groups of users in remote locations.

Acrobat Connect Pro Meeting

What types of content can I present in an Acrobat Connect Pro meeting?

You can combine any or all of these content types: Microsoft PowerPoint slides, Adobe Flash video and interactive content, live video, audio files, FlashPaper® documents, Adobe® Captivate® demonstrations and simulations, prerecorded Adobe® Presenter courses, images, or any other applications or content using screen sharing.

What forms of interactivity does Acrobat Connect Pro Meeting support?

Meeting participants can interact through chats, screen sharing, file sharing, application sharing, multiperson video, dynamic whiteboarding, and polling. Hosts can also choose to extend the meeting experience with, for example, engaging click-through presentations or interactive demonstrations and simulations that ask participants to complete a task.

Can I control who attends an Acrobat Connect Pro meeting?

Acrobat Connect Pro Meeting has multiple levels of security available to ensure the privacy of your meeting and the confidentiality of information. Optionally, you can make a meeting public and enable any user to enter a meeting. You can also extend the functionality of Acrobat Connect Pro Meeting with the Acrobat Connect Pro Events module, which enables you to automate registering and managing attendees of large online events and presentations.

Is Acrobat Connect Pro Meeting secure?

All communications between the Acrobat Connect Pro Server and client machines can be protected using Secure Sockets Layer (SSL) encryption and are DCTS JITC certified. This enables more secure delivery of data, voice, and video between Acrobat Connect Pro Server and Acrobat Connect Pro applications and end users.

Does Acrobat Connect Pro Meeting have a customizable user interface?

Yes, Acrobat Connect Pro Meeting provides the industry's most comprehensive customization options, including the ability to incorporate your organization's brand throughout the Acrobat Connect Pro experience. Using an intuitive, web-based interface, customers can apply color schemes and logos to the login screens, web application, presentations, and meetings. Furthermore, Acrobat Connect Pro can support multiple configurable layouts that enable users to tailor their online personal meeting room functionality and interface to a specific objective.

What are persistent meeting rooms?

Acrobat Connect Pro Meeting enables customers to set up subject-, audience-, or presenter-specific online conference rooms. Acrobat Connect Pro Meeting room configurations — and all content — are automatically saved (persistent) and always available, so they can be reused for recurring meetings, compliance, or presentations to multiple groups without recurring advance setup.

What are meeting templates?

Meeting templates enable users and organizations to save meeting room layouts and content as a personal template or shared template. Templates can be used to create new meetings that inherit the layouts and are prepopulated with content, ensuring consistent communication and rapid rollout of web conferencing to an organization or enterprise.

Does Acrobat Connect Pro Meeting support streaming audio and video?

Yes. Acrobat Connect Pro Meeting natively supports streaming audio and video for camera and voice, Adobe Flash video, screen sharing, and whiteboarding. Acrobat Connect Pro also offers progressive preloading of slide and Adobe Flash content for a great viewing experience during the course of a meeting regardless of bandwidth connectivity.

What is Turbo Screen Sharing?

Turbo Screen Sharing is the ability to screen-share fast moving multimedia and video at a very low bandwidth-consumption rate, while maintaining a superior user experience that includes high fidelity, smoothness, and minimal dropped frames.

Can any other audio conferencing service be used with Acrobat Connect Pro ?

Adobe® provides an Audio Conference Bridge Integration API to audio conferencing partners who want to integrate Acrobat Connect Pro with their services. Using this API, developers, in conjunction with our partners or customers, will be able to integrate call control features (similar to those made available through the Premiere integration) with other conference server providers and enterprise audiobridge vendors.

Can Acrobat Connect Pro meetings be recorded?

Yes, Acrobat Connect Pro Meeting offers a unique approach to recording meetings through its archived meeting index. Acrobat Connect Pro records meetings at the content and event levels, rather than capturing the entire meeting as one long event that must be played back in its entirety for subsequent viewing. Viewers can use the meeting index to navigate to the most relevant content quickly — so they don't have to waste valuable time watching content that may not be relevant to them. Meeting recordings include synchronized audio and video for either VoIP or telephone audio conferencing.

Can Acrobat Connect Pro Meeting recordings be edited and played offline?

Yes, recordings can easily be edited and played back offline for easy viewing anywhere, anytime.

Can I use Adobe® Captivate® demonstrations and simulations with Acrobat Connect Pro ?

Yes, you can use Adobe® Captivate® SWF files within Acrobat Connect Pro meetings to create fully synchronized, self-running software demonstrations or interactive, self-paced simulations within the Acrobat Connect Pro Meeting interface.

Can I use Adobe® Presenter presentations with Acrobat Connect Pro Meeting?

Yes, you can play Adobe® Presenter presentations within Acrobat Connect Pro Meeting as either static click-through presentations or self-running, narrated presentations.

Is the Acrobat Connect Pro Meeting module integrated with Acrobat Connect Pro Training?

Yes, you can include Acrobat Connect Pro meetings as part of an Acrobat Connect Pro Training curriculum to support blended learning, including both on-demand courses and live virtual classroom training.

Is Acrobat Connect Pro Meeting integrated with Acrobat Connect Pro Events?

Yes. Using Acrobat Connect Pro Meeting with Acrobat Connect Pro Events enables you to provide advanced registration and reporting capabilities around Acrobat Connect Pro meetings. Capabilities include externally facing, brandable event listing and registration pages that can be customized using Adobe® Contribute® software, as well as the ability to manage and track event registration and attendance and send automated reminder and follow-up e-mails.

Acrobat Connect Pro Training

What is Acrobat Connect Pro Training?

Acrobat Connect Pro Training enables organizations to quickly deploy and manage online courses and curriculums. It provides complete curriculum management capabilities, including the ability to incorporate live meetings, external events, and self-paced courses into a single curriculum. With Acrobat Connect Pro Training, organizations can deploy, measure, and track their training and compliance initiatives.

Who should use Acrobat Connect Pro Training?

Anyone who needs to communicate with or train people online should use Acrobat Connect Pro Training. This typically includes departments such as training, human resources, marketing, sales, and IT.

Can I control who has access to a course or curriculum?

The Acrobat Connect Pro servers provide a rich set of permissions, access control, and learner management features to restrict access to courses and curriculums.

Can I use Acrobat Connect Pro Training to conduct certification training?

Yes. Acrobat Connect Pro Training assigns a unique certification number to each user who completes a course.

Can Acrobat Connect Pro Training give me insight into the effectiveness of my training?

Acrobat Connect Pro Training provides an intuitive web-based user interface that enables you to generate reports and analyze the effectiveness of each course or curriculum. For example, you can see how a particular user scored on a test, or how all learners scored on a test, or even how they responded to a particular survey question.

Can I use Acrobat Connect Pro Training with my existing PowerPoint presentations?

Yes. Using Adobe® Presenter in conjunction with Acrobat Connect Pro Training lets you convert an existing library of PowerPoint presentations into a library of standards-compliant rich media courses.

Can I manage a curriculum through Acrobat Connect Pro Training?

Acrobat Connect Pro Training enables trainers to use an easy wizard-based approach to create progressive learning tracks by combining related training courses, content, and classes into a single curriculum. Trainers can easily assign prerequisites, optional or required elements, and completion requirements.

Does Acrobat Connect Pro Training support both live and on-demand training programs?

Yes. The Acrobat Connect Pro Training curriculum management capability enables trainers to deploy custom training programs that mix and reuse a variety of training activities, including self-paced Adobe® Presenter courses, Adobe® Captivate® content, third-party content, and live instructor-led training. Curriculums can also include external events, such as management assessments.

Is Acrobat Connect Pro compatible with learning management systems?

Adobe® Presenter creates AICC- and SCORM-compliant content, supported by the Acrobat Connect Pro Training system. This also enables straightforward integration with existing learning management systems.

Is Acrobat Connect Pro Training scalable?

Yes. Acrobat Connect Pro servers offer support for organizations small and large supporting thousands of concurrent users. Acrobat Connect Pro Edge Server helps reduce bandwidth and improve delivery for groups of users in remote locations.

Is Acrobat Connect Pro Training secure?

All communications between Acrobat Connect Pro servers and client machines can be protected using SSL encryption. This enables more secure delivery of data, voice, and video between Acrobat Connect Pro applications and end users.

Is Acrobat Connect Pro Training content accessible and Section 508 compliant?

Acrobat Connect Pro Training includes features and information to enable content developers to create presentations, software demonstrations, and simulations that are accessible to anyone with an Internet-connected computer. Furthermore, Acrobat Connect Pro Training supports Flash Player 6 and later, which provides support for accessibility.

Does Acrobat Connect Pro Training work with Adobe® Authorware® and Adobe® Captivate® content?

Yes. You can include Authorware and Adobe® Captivate® content in Acrobat Connect Pro Training courses and curriculums with full tracking capabilities.

Does Acrobat Connect Pro Training work with AICC-compliant content?

Yes. Acrobat Connect Pro Training enables you to manage, launch, and track generic AICC content.

Is Acrobat Connect Pro Training integrated with the Acrobat Connect Pro Meeting module?

Yes. Acrobat Connect Pro meetings can be included as part of an Acrobat Connect Pro Training session to incorporate live virtual classroom training as part of a curriculum.

Is Acrobat Connect Pro Training integrated with Acrobat Connect Pro Events?

Yes. Using Acrobat Connect Pro Events with the Acrobat Connect Pro Training module enables you to provide advanced registration and reporting capabilities around Acrobat Connect Pro Training courses and curriculums to enable customer-facing or self-paced training programs. Capabilities include brandable course and curriculum registration pages as well as the ability to manage registration and track attendance.

Acrobat Connect Pro Events

What is Acrobat Connect Pro Events?

Acrobat Connect Pro Events provides tools to successfully manage the full life cycle of an event, from registration and qualification of attendees through post-event follow-up. The Acrobat Connect Pro Events capabilities can be applied to all Acrobat Connect Pro modules, including online seminars, on-demand presentations, and training programs.

Who should use Acrobat Connect Pro Events?

Anyone who needs to communicate with or train large groups of people online should use Acrobat Connect Pro Events. This typically includes sales and marketing, corporate training, partner relations, and human resources managers.

Can participants be qualified before registering for an event?

Yes. Organizations can now create custom online registration forms, complete with required fields and custom questions, to enable attendee self-registration. The Acrobat Connect Pro Events module automatically tracks responses and enables event managers to authorize participation individually.

Does Acrobat Connect Pro Events provide reporting and tracking of an event?

Acrobat Connect Pro Events provides dashboard reports that include attendee demographic information, registration, and attendance tracking at the individual level; answers to registration survey questions and in-session polling; and quiz and survey responses. Acrobat Connect Pro Events generates files in CSV format for import into CRM and other systems.

Is Acrobat Connect Pro Events customizable?

Yes. Acrobat Connect Pro Events enables branding of all attendee-facing pages, including registration and event listing pages. Users also have the option to edit these pages using Contribute. Acrobat Connect Pro Events and Adobe® Contribute enable users to create professional-looking Acrobat Connect Pro Events pages without knowledge of HTML.

Is Acrobat Connect Pro Events scalable?

Yes. Acrobat Connect Pro servers offer support for single-server or clustered environments, providing reliable, redundant deployment for organizations small and large supporting thousands of concurrent users. Acrobat Connect Pro Edge Server helps reduce bandwidth and improve delivery for groups of users in remote locations.

Is Acrobat Connect Pro Events secure?

Is Acrobat Connect Pro Events integrated with Acrobat Connect Pro Training?

Yes. Using Acrobat Connect Pro Events with Acrobat Connect Pro Training enables you to use the functionality in Acrobat Connect Pro Events for courses and curriculums.

Is Acrobat Connect Pro Events integrated with Acrobat Connect Pro Meeting?

Yes. Using Acrobat Connect Pro Events with Acrobat Connect Pro Meeting enables you to use the functionality in Acrobat Connect Pro Events for real-time web seminars.

Is Acrobat Connect Pro Events integrated with Adobe® Presenter?

Yes. Using Acrobat Connect Pro Events with Adobe® Presenter enables you to use the functionality in Acrobat Connect Pro Events for on-demand presentations that can be shared with customers and prospects.

Acrobat Connect Pro Server

What is Acrobat Connect Pro Server?

Acrobat Connect Pro Server integrates real-time and on-demand communications and provides user administration, tracking, and reporting, as well as integrated content management across all Acrobat Connect Pro applications through a fully searchable content library. This server is available as a hosted service or as licensed software for on-site deployment.

Does Acrobat Connect Pro Server provide access controls and policy management?

Acrobat Connect Pro servers provide flexible controls over the use and management of the Acrobat Connect Pro system. Administrators can add and delete users, identify rights, and manage groups from one console. Acrobat Connect Pro servers enable password policy management and administrator reset of password policy management consistent with corporate best practices, enabling administrators to align Acrobat Connect Pro servers with their existing security policies. These policies are enforced across the Acrobat Connect and Acrobat Connect Pro applications.

Does Acrobat Connect Pro Server support LDAP and Active Directory?

Acrobat Connect Pro Server Directory Services Integration (Active Directory, LDAP) enables out-of-the-box integration with an organization's existing user management system, reducing application management costs by managing users and groups in a single location. Native Directory Service integration is supported with licensed deployments only. CSV file import provides hosted customers with bulk imports of users and groups into the system.

Does Acrobat Connect Pro Events provide reporting and tracking of an event?

Does Acrobat Connect Pro Server support web services?

Organizations can use the comprehensive web services framework in Acrobat Connect Pro servers to integrate with existing enterprise applications and systems. For example, they can adapt an intranet portal application to list upcoming Acrobat Connect Pro Training sessions, personalize course listing directories based on the user's group affiliation, or add Acrobat Connect Pro content and meeting information to corporate search engines.

Is Acrobat Connect Pro Server scalable?

Yes. Acrobat Connect Pro Server offers support for single-server or clustered environments, providing reliable, redundant deployment for organizations small and large supporting thousands of concurrent users. Acrobat Connect Pro Edge Server helps reduce bandwidth and improve delivery for groups of users in remote locations.

Is Acrobat Connect Pro Server secure?

Is there failover support?

Yes, Acrobat Connect Pro servers can be clustered for scalability and redundancy. This enables server usage in a high-availability environment.

What is Acrobat Connect Pro Edge Server?

Acrobat Connect Pro Edge Server provides optional server technology to deploy throughout an organization's network to consolidate and cache streams and content, providing increased performance and efficient use of networks.